1. Introduction

At Creating A Holistic Life LLC, I respect your privacy, and I am committed to protecting the personal information you share with me. This Privacy Policy explains how I collect, use, protect, and share your information when you visit my website, use my coaching services, participate in online programs, or attend virtual sessions via Zoom.

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I comply with all applicable privacy regulations under:

• Wisconsin State Law

• U.S. Federal Law, including FTC standards

• Ethical coaching practices

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2. Information We Collect

I may collect the following personal information:

• Contact Information: Name, phone number, email address, mailing address

• Session Data: Scheduling history, session preferences, and voluntary client notes (with consent)

• Technical Data: IP address, browser type, cookies, device info (via website analytics)

• Payment Information: Collected via secure third-party providers (e.g.,  Wix's booking system).

• Platform Usage Info: When you attend a session via Zoom, we may collect attendance data and session length (but not recordings, unless explicitly requested and agreed upon).

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3. Use of Virtual Platforms (Zoom)

We use Zoom for virtual coaching sessions. These platforms are encrypted and offer industry-standard security; however, I cannot guarantee complete confidentiality due to the nature of the internet and third-party software.

Your responsibilities:

• Choose a private, secure location for your virtual session

• Use a secure internet connection (avoid public Wi-Fi when possible)

• Notify me if you prefer an alternate platform or have concerns about virtual sessions

I do not record sessions unless explicitly agreed upon in writing by both parties.

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4. How do I Use Your Information

I use your personal data to:

• Schedule and conduct coaching sessions (virtual and in-person)

• Deliver access to online coaching programs

• Communicate session details, changes, and reminders

• Process payments and issue receipts

• Send relevant updates or newsletters (if opted in)

• Maintain client records in accordance with legal and ethical requirements

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5. How We Protect Your Information

I implement reasonable administrative, physical, and digital safeguards, including:

• SSL encryption on our website

• Secure third-party platforms (Zoom, Wix booking system, and Google Workspace)

• Password-protected files and cloud-based tools

• Limited access to client records and session data

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6. Information Sharing

I do not sell or trade your personal information. Your data is only shared when:

• Required by law (e.g., subpoena, court order)

• Necessary for service delivery (e.g., payment processor or scheduling software)

• You have provided explicit written consent

• There is a legal or ethical duty to report harm or abuse.

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7. Cookies and Analytics

My website may use cookies and tools like Google Analytics to improve usability. Cookies collect anonymized traffic data and browsing patterns. You can adjust cookie settings in your browser at any time.

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8. Communication

If you opt in to email or text communication:

• You may unsubscribe at any time

• I do not send spam and respect your inbox

• Emails may be used to share updates, service reminders, newsletters, coaching forms, agreements for online packages, or resource links.

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9. Children’s Privacy

My coaching services are intended for teens through adults (18 years and over). I do not knowingly collect data from children. Parental consent is required for any services involving minors.

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10. Your Rights

As a client, you have the right to:

• Request access to your data, if there is any stored

• Ask for corrections

• Request deletion of your records (subject to business or legal recordkeeping requirements)

• Withdraw consent at any time

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To submit a request, please contact me at:

creatingaholisiticlife@gmail.com